TRAVEL INSURANCE GUIDE
Plain answers to the questions we’re asked most: paying hospitals directly, cancelling your trip, vouchers, and what to do in an emergency. No jargon, no surprises.
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Based on real ERGO claims - the situations that actually come up, explained in plain English.
MEDEX AND REPAT
In a real claim: A customer was told by a US hospital that treatment would stop without a payment of…
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MEDEX AND REPAT
In a real claim: A customer with “well-managed” type 2 diabetes was told by their GP it did not need…
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CANCELLATION
In a real claim: A customer cancelled a £3,400 trip because she was too anxious to fly. A family member…
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CANCELLATION
In a real claim: Complaints data shows this is the most emotionally charged cancellation scenario. Four evidence gaps most commonly…
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CANCELLATION
In a real claim: A customer had a family holiday to Egypt. FCDO advice changed two weeks before departure. The…
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CANCELLATION
In a real claim: One of the highest-volume complaint themes across the portfolio. A customer received a £600 airline voucher…
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✈︎ See it played out →CUTTING YOUR TRIP SHORT
In a real claim: A customer had a 14-night holiday and was confined to her hotel room for five days…
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PERSONAL BELONGINGS
In a real claim: Heathrow August 2024: 270,000 passengers in one day with 98% of bags arriving as expected. The…
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