Complaints Data
Firm name: ERGO TIS
Group: ERGO Reiseversicherung
Period covered in report: 1st July 2025 – 31st December 2025.
Brands / Trading Names covered: ERGO TRAVEL INSURANCE SERVICES LTD
Website complaints data
| Number of complaints opened per 1000 policies in force | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
| General Insurance Pure Protection | 4.01 | 4524 | 4190 | 14.49% | 78.21% | 62.39% | Delays/ Timescales |
What this means?
Between 1st July 2025 and 31st December 2025, we received 4,523 complaints. This represents 3.97 complaints per 1000 policies in force. 4,185 complaints were closed, with just under 63% in the customer’s favour. The FCA requires ERGO TIS and other financial services organisations to resolve complaints within 8 weeks. ERGO TIS closed just over 78% of complaints within this timeframe.