MEDEX AND REPAT
Who do I call first in a medical emergency abroad, and does the order matter?
In a real claim: A customer in the USA paid a private clinic $14,000 without calling. We would have issued a guarantee of payment to the hospital within the hour, avoiding the entire out-of-pocket outlay.
In an emergency, call the local emergency number first. Once you or a family member are able to, call our 24/7 Emergency Helpline as soon as possible and before making any payments.
UK: +44 (0) 1444 454 540
USA or Canada (toll free from a landline): +1 844 780 0494
Mexico, or calling from a UK mobile while in the USA or Canada: 00 1 819 780 0494
If cover is confirmed and the hospital is able to accept it, we may be able to issue a Guarantee of Payment directly to them, which can reduce the need for you to pay upfront. Call us before making any payments for treatment, tests or medication to make sure the costs are covered. If you’re too ill to call, a family member or travelling companion can call on your behalf.