Accessibility
We want buying travel insurance to be easy for everyone. Whether you use assistive technology, prefer a specific format for documents, or simply need a little extra help, we're here to make sure you're not left out.
We're continuously working to improve the accessibility of our website and services. Our customer-facing team receive training in supporting vulnerable customers, and we can provide policy documents in a range of formats on request.
Over 2 million trips protected last year
abroad and in the UK
If there's something we've missed or a way we could serve you better, please reach out - by phone, email, or post. Every bit of feedback helps us make things better.
How to reach us
By phone
If you'd rather talk things through, our team is here to help.
| Department | Number |
|---|---|
| Customer Services | 01403 788 983 |
| Sales | 01403 788 513 |
By email
Drop us a line at contact@ergo-travel.co.uk and we'll get back to you within 3 working days.
By post
ERGO Travel Insurance Services Ltd,
Afon House,
Worthing Road,
Horsham,
West Sussex,
RH12 1TL
Documents in other formats
If standard print doesn't work for you, we can provide policy documents in alternative formats including large print. Just get in touch by phone on 01403 788 983 or email contact@ergo-travel.co.uk to let us know what would work best for you.
Assistive technology
Relay UK
For customers who are deaf, hard of hearing, or have a speech impairment, Relay UK lets you type your message while a relay assistant voices it to our team and types our reply back to you. The service is free and available during our normal opening hours.
To use it, either download the Relay UK app or dial 18001 before any of our phone numbers.
Screen readers
Our site is designed to work with screen reader software, which converts on-screen text to audio. If your device doesn't already have one set up, here's how to get started:
- Windows – Press Windows key + Ctrl + Enter to switch on Narrator.
- Android – Go to Settings > Accessibility > TalkBack.
- Mac, iPhone or iPad – Use VoiceOver: press Command + F5 on a Mac, or go to Settings > Accessibility > VoiceOver on a mobile device.
If you run into any problems using a screen reader on our site, please let us know.
Zoom and text size
All our pages support reflow, so you can increase the zoom level without content becoming unusable. On a computer, use Ctrl + (plus) to zoom in and Ctrl – (minus) to zoom out — or Command instead of Ctrl on a Mac. On a mobile device, text size can usually be adjusted in your display or accessibility settings.
We also maintain strong contrast between text and background throughout the site to aid readability.
Browsers and devices
We regularly test across different browsers and devices. If something isn't working as it should for you, please get in touch and we'll look into it.
Financial difficulty
If you're dealing with financial hardship, the government's Breathing Space scheme may be able to help. It can pause most debt enforcement activity and freeze interest and charges for up to 60 days while you get advice.
There are two versions of the scheme:
- Standard Breathing Space – for anyone in problem debt who is working with a professional debt adviser.
- Mental Health Crisis Breathing Space – for those currently receiving treatment for a mental health crisis.
To apply, you'll need to go through a registered debt advice provider. You can access free, confidential support from:
- StepChange – 0800 138 1111
- National Debtline – 0808 808 4000
- Citizens Advice (visit your local branch or citizensadvice.org.uk)
If you're in a Breathing Space period and need to talk to us about your policy, please do get in touch. Our team are experienced in handling these situations with sensitivity.
Website standards and third-party links
We work to meet WCAG 2.2 AA standards across our site. The majority of our pages are compliant, though there may be isolated areas — particularly on older or third-party pages — that don't yet fully meet the standard. If you come across anything that causes a problem, please tell us.
Where we link out to external websites, please be aware that those sites are independent of ERGO and will have their own accessibility standards, terms, and privacy policies.